Each One HealthTech community has its own email address. It can be a super handy way to manage your comms as a team.
Your email will follow this format:
[yourcommunity]@onehealthtech.com
For example: [email protected]
This is a Google email account, which means it comes with the full Google-y package: Gmail, Google Drive, Docs, Meet, and all that. ✨ (We are on the business starter tier if you are wondering about inclusions)
You’re in charge. Once the account is set up, it’s yours to manage. The core team doesn’t have access unless you need help with admin stuff like a password reset.
Inbox care. Please make sure someone is checking the inbox regularly. It can be a great place to contact speakers, partners, or just keep hub convos organised. But also leaving it unmonitored for weeks can frustrate those trying to connect in with you.
Set up an automatic reply. Since this inbox is run by volunteers and isn’t monitored daily, we recommend setting up an out-of-office or auto-response message. Something simple like:
"Thanks for getting in touch! This inbox is managed by a team of volunteers. Please bear with us and we’ll get back to you as soon as we can."
This helps set expectations and gives you breathing room to reply when you're able.
Shared access is a team win. The beauty of this email is that everyone in your hub team can use it. When it’s set up, you’ll get a link to create a password and finish setting up the account. Make sure to share the password within your team so everyone can jump in when needed.
Chat about how you’ll use it. Will one person lead inbox duties? Will you take turns? Do you want a fun auto-signature? Have a quick team chat about how you want to manage it together.
Need one set up? Just give Charlotte a shout and she’ll get the ball rolling.
Basically, it’s a helpful little tool to keep your community running smoothly, especially as you grow. Plus, who doesn’t love a custom email address?